Return & Exchange - Lonashop.com Sexy Lingeries

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RETURN POLICY

Return Policy

Most items purchased from Lona Shop may be exchanged or returned within 2-3 business days from the date order is deliveried. The merchandise must be in new condition, with all tags attached, and in its original packaging. We cannot accept returns of soiled items, nor prepackaged items that have been opened and, therefore, made unsaleable.

Please note: Certain items are marked as non-returnable, refundable, and/or exchangeable. For health reasons, we do not exchange nor accept returns on panties or items that cover the crotch, so please select these items with care. Costumes and Discount Category items (item code starts with dsc) are not returnable.

Returns will not be accepted without a valid RA # on the outside of the package and this return form within the package. Please make a copy of the return form for your records. Customers are responsible for return shipping charges. We recommend returns be sent either insured or with delivery confirmation. Credits will be issued within 14 days of receipt of item(s). A $5.00 processing fee per item is applied to all returns (this fee does not apply for exchanges). Each shipment includes a convenient Return Form for simple, easy returns.

Orders which received free shipping and have a return, in whole or part, will be charged a shipping fee of $7.50. Exchanges will not be charged the original shipping fee, however, a $7.50 shipping fee will be charged to re-deliver exchanged items.

Holiday Return Policy

We recognize that an extended Return Policy is required for Christmas and Valentine's Day, traditional gift giving holidays. Items purchased, therefore, from November 1st through December 24th may be returned up to 15 days after Christmas Day. Similarly, items purchased from January 1st through February 13th may be returned up to 15 days after Valentine's Day. All other terms for returns apply.